Feedback

Have your say about our services

The Department of Justice values your feedback.

You can make a suggestion to help us improve our services, provide positive feedback about the things we do well or if you are not happy with services provided by the Department, you can lodge a complaint through our online customer feedback system. We also welcome feedback from children and young people.

In addition to the online system (which is the quickest way of getting your feedback lodged), you can provide feedback by:

Sending your feedback addressed to Customer Feedback Coordinator, GPO Box F317, Perth 6841 or we can post you reply paid form, as well as provide it in alternative formats upon request
Advising a staff member in person you want to provide feedback or make a complaint
Phone: 08 9264 6270 or alternatively call 13 67 57 (local call rate) if the primary number rings out
Fax: 08 9264 9713
Email: cfms@justice.wa.gov.au
If you need an interpreter, contact Department of Immigration and Citizen’s approved Translating and Interpreting Services (TIS) National on 13 14 50 which is available 24 hours a day, seven days a week for any person in Australia
National Relay Service 13 36 77 for TTY/voice calls

Your feedback will help us to provide high-quality services that meet the needs of the West Australian community. Our Customer Service Charter outlines our commitment to services.

Taking a complaint further

If you have dealt with the Department over a complaint and remain dissatisfied, you may wish to refer the matter to the Ombudsman Western Australia.

Last updated: 1 May 2019